Learn to Listen

Don’t assume you know what someone else is about to say, and don’t just mentally rehearse what you’re going to say next when someone else is talking. Whether it’s a team meeting or a one-on-one conversation, focus on what is being said. Repeat it back to the speaker if necessary, both to straighten it out in your own mind and reassure the speaker that you understand the issue. When you reply, don’t just jump in immediately with empty jargon and verbal stalling – if you don’t have a good answer ready, say something like, “That’s a good question. I’ll look into that and get back to you this afternoon.” And do so.

Learn to be Business Social

Everyone knows the saying about mixing business with pleasure, but there is a fine line to tread. Making money is easy with pay per click advertisement. Gossiping is a no-no, as is sharing personal details. Never share something with a coworker that you wouldn’t want divulged at a board meeting. On the flip side, dont be an emotionless drone, either – leaders must be able to connect with those they lead, and doing your best android impersonation wont allow that to happen.

Avoid gossip and intimate conversations, but know the milestones. Set up calendar alerts for birthdays and anniversaries, and keep an ear out for who has a new baby, who just lost a family member, etc. Send a card or a brief email on these occasions – just enough to offer congratulations or condolences. People will appreciate the effort, and it will reinforce the notion of you being on top of everything.